Q: Can I use my existing landline number when I sign up for Callix?
A: YES. Just set up call forwarding to your newly-assigned Callix number. Please contact your service provider for more information.
Q: Do I need to change my office landline number?
A: NO, but if you want to, you can use it as your main number. You may also use your Callix number in other ways:
- as alternative 24/7 hotline number.
- as unlisted, automatic call forwarding number when your phone is unattended (please contact your service provider for setup information)
Q: Can I forward calls to you only when I'm occupied?
A: You have the option to set up your Callix number as your automatic call forwarding number. Please contact your service provider for more information.
Q: Do you only answer calls that are left unattended to?
A: NO. We answer all inbound calls all day, every day.
Q: Can I use Callix to answer calls only during after-office hours?
A: Callix will attend to all calls at any time, every day. However, it is your option to set up call forwarding at particular times.
Q: Will Callix do outbound calls for me, e.g. marketing calls, return calls, etc.?
A: Callix offers on-demand outbound calls with Callix PRO. Please contact your Callix relationship manager to find out more.
Q: Do you have a trial package before I actually commit to a paid subscription?
A: YES, it's 100% FREE. You can try Callix for a limited time period.
Q: Is this real people or robots picking up?
A: Callix has real, actual people on standby to pick up your calls. Callix knows the importance of the "human factor" in communication, and that makes the Callix experience special.
Q: Will I need a credit card to pay for my Callix package?
A: NO. There are other payment options like bank transfer, cheque, or cash to be paid at our office. However, we also accept online payments to get you up and running in no time.
Q: Can I stop Callix services right in the middle of billing period?
A: YES. If you feel like the system isn't working for you, you may choose to end the service anytime.
Q: Is Callix based in the UAE?
A: YES, we are proudly based in Dubai. We'll gladly receive you at #407 - IT Plaza, Dubai Silicon Oasis.
Q: I am from a different emirate. Will I be able to get a number that begins with my emirate's dialing code, for e.g. Abu Dhabi - +971 2?
A: NO. All Callix numbers are registered in Dubai, therefore you will be provided with a Dubai dialing code (+971 4). This means that if you are based in other emirates, you can still avail of Callix, but your Callix number will begin with the Dubai dialing code.
Q: Does Callix pick up and then transfer calls to other numbers?
A: YES. We can transfer the call to any landline number. Just like your regular receptionist!
Q: In the Starter pack, you mentioned 5 Questions and Answers included in the package. Does this mean my callers can only ask up to 5 questions every time they call?
A: The number of Questions and Answers in each package means the number of prepared responses you can forward to our Callix agents, for them to provide to your callers.