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Companies with the Best Customer Service Practices

Companies may have different approaches when it comes to customer service, but they all share the same goal—ensuring customer satisfaction. A 2018 report by NewVoiceMedia revealed that businesses lost USD 75 billion in 2017 due to poor customer service. In...

Companies may have different a...

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Website FAQs aren’t enough

There are so many ways to make customers’ experiences easy on your website. From ergonomic UX to automated responses, you’d think they’d have everything they need. Sometimes, you might even rely on FAQs or pre-set responses to complaints or queries...

There are so many ways to make...

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How Can Call Monitoring Improve Your Business?

Now you've signed up for a call answering service like Callix, how do you know our Callix team leaders are maintaining standards? This is where call monitoring steps in. It's a practice in call center environments where supervisors listen to agents interact...

Now you've signed up for a cal...

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As SMEs are the backbone of the economy and a key focus for Expo 2020, how Callix can help them deliver excellent customer service at low costs

Following the recent economic changes, the regional business landscape has transformed quite extensively in the last few years. While many long-established businesses are re-thinking their activities in the region, many others have opted out of the global system in favour of more local opportunities. This has...

Following the recent economic...

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Are Millennials Good Employees?

The workplace is now more diverse than ever. Now that millennials are starting to infiltrate offices and companies worldwide, conflicts due to differing values and beliefs are unavoidable. In the customer service industry wherein the foremost priority is to attend...

The workplace is now more dive...

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