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How Can Call Monitoring Improve Your Business?

Now you've signed up for a call answering service like Callix, how do you know our Callix team leaders are maintaining standards? This is where call monitoring steps in. It's a practice in call center environments where supervisors listen to agents interact...

Now you've signed up for a cal...

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As SMEs are the backbone of the economy and a key focus for Expo 2020, how Callix can help them deliver excellent customer service at low costs

Following the recent economic changes, the regional business landscape has transformed quite extensively in the last few years. While many long-established businesses are re-thinking their activities in the region, many others have opted out of the global system in favour of more local opportunities. This has...

Following the recent economic...

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Are Millennials Good Employees?

The workplace is now more diverse than ever. Now that millennials are starting to infiltrate offices and companies worldwide, conflicts due to differing values and beliefs are unavoidable. In the customer service industry wherein the foremost priority is to attend...

The workplace is now more dive...

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What Is Customer Focus?

Now that we know the difference between customer service and customer experience, it’s time to define another business term that might be unfamiliar to some of you. Customer focus is a business strategy that adopts a customer-centric approach to ensure the...

Now that we know the differen...

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