Top

How Can Call Monitoring Improve Your Business?

Now you've signed up for a call answering service like Callix, how do you know our Callix team leaders are maintaining standards? This is where call monitoring steps in. It's a practice in call center environments where supervisors listen to agents interact...

Now you've signed up for a cal...

Read More

Website FAQs aren’t enough

There are so many ways to make customers’ experiences easy on your website. From ergonomic UX to automated responses, you’d think they’d have everything they need. Sometimes, you might even rely on FAQs or pre-set responses to complaints or queries...

There are so many ways to make...

Read More