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Phrases That Drive Your Customers Away

You would expect that customer service agents are masters of verbal communication because of the number of conversations they conduct on a daily basis, but every once in a while, a well-performing employee could still commit a slip of tongue...

You would expect that customer...

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Misconceptions About Customer Service

When people hear “customer service”, the first thing that comes to mind is an irate customer being pacified by a supervisor. There’s probably even a gift certificate or two in the scenario if your imagination is being generous. If you’re...

When people hear “customer s...

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How Can Call Monitoring Improve Your Business?

Now you've signed up for a call answering service like Callix, how do you know our Callix team leaders are maintaining standards? This is where call monitoring steps in. It's a practice in call center environments where supervisors listen to agents interact...

Now you've signed up for a cal...

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Website FAQs aren’t enough

There are so many ways to make customers’ experiences easy on your website. From ergonomic UX to automated responses, you’d think they’d have everything they need. Sometimes, you might even rely on FAQs or pre-set responses to complaints or queries...

There are so many ways to make...

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