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Brands with the Best Customer Experience

Brands become famous for a reason—and it’s not just because of marketing. Customers know a good product and service when they see it. And when they do, they stay loyal and convert all their friends. Here are some of the...

Brands become famous for a rea...

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Phrases That Drive Your Customers Away

You would expect that customer service agents are masters of verbal communication because of the number of conversations they conduct on a daily basis, but every once in a while, a well-performing employee could still commit a slip of tongue...

You would expect that customer...

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Misconceptions About Customer Service

When people hear “customer service”, the first thing that comes to mind is an irate customer being pacified by a supervisor. There’s probably even a gift certificate or two in the scenario if your imagination is being generous. If you’re...

When people hear “customer s...

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How Can Call Monitoring Improve Your Business?

Now you've signed up for a call answering service like Callix, how do you know our Callix team leaders are maintaining standards? This is where call monitoring steps in. It's a practice in call center environments where supervisors listen to agents interact...

Now you've signed up for a cal...

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