Top

What You’re Losing When You Miss a Customer Call

Gone are the days when businesses simply relied on advertising and the product alone to generate sales. Customers have already shifted their focus to service. In the age of convenience, customer service is not just about being greeted “good morning”...

Gone are the days when busines...

Read More

How Do You Say No To Customers?

All customer service agents have one goal in common: to ensure the satisfaction of the clientele. However, contrary to popular belief, the customer is not always right. There are instances wherein you, the customer service agent is left with no...

All customer service agents ha...

Read More

The Holiday Checklist Your Business Needs

‘Tis the season to be jolly!  December is regarded as ‘the most wonderful time of the year’ because streets are filled with lights, and homes overflow with gifts and good cheer. You know what else the season is filled with? Rushing,...

‘Tis the season to be jolly!...

Read More

How Can You Overcome Your Phone Phobia?

Sweat starts to drip, hands growing cold as you hover over the answer button. Every time the phone rings, it’s as if you’re walking into war. The same way knights wield swords and soldiers carry their guns, nobody should ever...

Sweat starts to drip, hands gr...

Read More